Plazas destacadas en TRABAJÁ

Contador General

Blue Door Talent Development
8 dias atras

Auxiliar Contable

Unillantas, S.A. de C.V.
8 dias atras

Auxiliar Contable

Laboratorios Medikem
9 dias atras

Auditor Externo

Olistica Audit, S.A. de C.V.
9 dias atras
Logo de empresa

VoIP Support Tier 1

Outsourcing Services International (OSI)
Publicada en:
24/Marzo/2025
Atención a clientes / call center / telemercadeo
Tecnologia de información
La Libertad / Nuevo Cuscatlán
Salario Mínimo $ 1 / Salario Máximo $ 2
Requisitos para aplicar

-Bachelor's Degree or equivalent work experience
Telephony background preferred
Basic knowledge of protocols including VOIP, TCP/IP, SNMP, FTP/SFTP, HTTP is helpful
Minimum 2 years of previous experience providing Customer Support to customers of various sizes.
Experience with Microsoft products
Knowledge of customer service principles and practices
Working knowledge of any of the below helpful
Changing modem/router/switch settings
VoIP/SIP, UDP/TCP, LAN/WAN, VLAN
Experience with call tracing software (VoIPmon, Wireshark, etc.)
Advanced troubleshooting with VoIP (carriers, outages, call management, call processes, etc.)
SIP knowledge is a plus
Experience in troubleshooting internet/voice circuits
Experience configuring firewalls in networking equipment
Understanding of troubleshooting and setting up VLAN?s
Knowledge of telecommunications and network configuration, installation, and support/maintenance procedures and processes.
Experience with remote support tools and techniques.
Experience providing remote step-by-step instructions and explaining complex concepts to non-technical customers as well as experience with remote customer training.

Competencias
-Must possess excellent customer service work ethic, superior presentation and critical thinking skills, strong leadership qualities and personal initiative.
Must possess excellent written, verbal, and interpersonal communication skills including ability to interact with all levels of management, staff, and the public.
bility to find creative resolutions to reported issues using heightened listening skills and inventive analysis.
Good organizational aptitude with attention to detail and accuracy.
Ability to consistently meet and exceed key performance indicators

Se ofrece
-

Más plazas publicadas por la empresa

Jr. Finance Manager

Customer & Logistics Support

Junior Vulnerability & Security Engineer

Búsqueda por:

CATEGORÍAS

RUBRO

CARGOS